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SurveyMonkey Vs SurveySparrow (Head to Head) Reviews – Comparison

Asad Gill — Sun, 08 Aug 2021 18:09:01 +0000

SurveyMonkey Vs SurveySparrow Review 2021- Comparison

SurveyMonkey and SurveySparrow are the two survey’s market leaders in the market. However, both have excellent reviews in different terms. When we try to explore the right survey solution for you, we will look at the software’s ratings, features, pricing, customer reviews, and all other attributes that meet your needs. So, this guide will compare SurveySparrow with SurveyMonkey by considering all the specifications to help you find your required match. SurveyMonkey is the old market leader, but SurveySparrow is not less than a golden child in the survey’s market.

Let’s compare and see SurveyMonkey Vs. SurveySparrow- which one is better?

Rating Review (SurveyMonkey vs SurveySparrow)

In terms of rating, users rate SurveySparrow with 4.7/5 stars and SurveyMonkey with 4.5/5 stars. Most prominently, 66.3% of SurveySparrow reviews are done by small businesses that prefer using SurveySparrow to fulfil their business needs, and these small organizations submit 34.6% of SurveyMonkey reviews.

Compare SurveyMonkey Vs SurveySparrow

When assessing the two survey solutions, reviewers found SurveySparrow more easier to use, and more conversational. Reviewers also preferred doing business with both SurveyMonkey and SurveySparrow. Lets Compare in detail between these two:

Reviewers felt that SurveyMonkey meets the needs of their business better than SurveySparrow.
When comparing quality of design and ongoing support, reviewers felt that SurveySparrow is the preferred option.
For feature updates and roadmaps, effectiveness our reviewers preferred the direction of SurveySparrow over SurveyMonkey.

Quick Overview

Key Benefits

Pros

Cons

Quick Overview

Key Benefits

Pros

Cons

Quick Overview

Key Benefits

Pros

Cons

Quick Overview

Key Benefits

Pros

Cons

SurveyMonkey Vs SurveySparrow Overall Reviews 2021

SurveyMonkey

See Pricing

Answering few questions to help SurveyMonkey Community

SurveySparrow

See Pricing

Answering few questions to help SurveySparrow Community

Star Rating

Market Segment

Entry Level Price

Reviews 4.5

★★★★★ 4.5/5

Small-Business (34.6% of reviews)

$25 / month / user

Reviews 4.7

★★★★★ 4.7/5

Small-Business (66.3% of reviews)

19$ / month / user

Pricing

Both SurveySparrow and SurveyMonkey offer free trials to users to first get an overall software experience in free before buying it. But the duration of payments for premium plans varies.

SurveyMonkey has basically 3 plan categories from Business Plans to Buy Targeted Responses. Let’s check it out what SurveyMonkey has in its plan bucket.

SurveySparrow offers 4 unique plans ranging from Free to Elite along with NPS Plans and 360 Assessments. In addition, each plan comes with more advanced features and services.

Personal Plan

Standard $35, Advantage Annual 34$, Premier Annual 99$ monthly per user

Personal plan

Free $0, Basic $19, Premium $29 monthly per user

Business Plan

Team Advantage $25, Team Premier $75, Enterprise (Custom) monthly per user

Business Plan

Business Plan $99, Enterprise $499, Elite (Custom) monthly per user

Buy Targeted Responses

Custom Vendor

NPS Plans

Free $0, NPS Basic $99, NPS Premium $249, NPS Enterprise (Custom) monthly per user

360 Assessments

$79 per assessment, $790 per year

Free Trial

Ratings

Quality of Support

5.3(219)

5.7(109)

Ease of Doing Business With

5.4(103)

5.8(52)

Is Product headed in the right direction?

5.0(260)

5.8(115)

Ease of Setup

5.2(104)

5.6(50)

Ease of Admin

5.5(106)

5.8(52)

Ease of Use

5.8 (266)

6.0 (116)

Meets Requirements

6.1 (264)

6.0 (114)

Features

Both SurveySparrow and SurveyMonkey have some common features that make them alike and some uncommon features that distinguish them both. Let’s check out!

Email Marketing

Email and SMS Marketing

Data Import and Export

Project Management

Sub-accounts within a Parent account

Tools for Data Analysis

Projects and Tasks Management

Mobile surveys

Tools for Data Analysis

Skip Logic

Mobile-first surveys

Customized URLs for surveys

Question Branching

Question Library

Customized URLs for surveys

AB Testing

Display Logic

Access Control

Embedded Surveys

CRM

Skip Logic

Benchmarking

Supports Multimedia usability

Notes and Commenting

360 degree feedback

Content Library

Automated Scheduling

Customized Templates

Anonymous Feedback

Email Tracking

Benchmarking

Multi-channel data distribution

Chat/bot surveys

Online Polling

Contact Management

Supports Multimedia usability

Customer Segmentation

Survey builder

Centralized Dashboard

Trend analysis

Customized Templates

Third-party integrations

Data Visualization

Multi-lingual surveys

Knowledge Management

Real time data and results

Multi-channel data collection and distribution

Net Promoter Score

NPS surveys

NPS of employees and customers

Panel management

Paper based

Preview functionality

Pulse surveys

Progress tracking

Reporting and Statistics

Response Quotas and Validation

Survey builder

Text Analysis

Text field

Third-party integrations

Multi-lingual surveys

File upload

Automated save and resume for respondents

Auto scoring

Multiple and customized “Thank you” pages

Offline survey kiosk

Pros

SurveyMonkey has also been used for various purposes like for gathering data and information, assessing the best time for the meeting, collecting opinions and views and many more. Here are the Top Advantages:

SurveySparrow are preferred widely for small business survey-makers. That’s why SurveySparrow considered as one of the best alternative to Surveymonkey. Here are the Top Advantages:

Templates are very efficient to create a survey.
Easy to share surveys.
Quite inexpensive to take start with.
You can include company branding style in surveys.
It is fast and gives quick feedback.
Worked well with NEON CRM
Provide results comprehensively in which diagrams and graphs are included.
Have a chance to test survey before sending it out live to the end-user.
Have multiple ways to answer questions like paragraphs, short answers, radio buttons, ranking orders, multiple-choice questions etc.

NPS Measurement
Users also use it for lead generation
Serve as the best resolution for Typeform issues.
Gets feedback from customers in a fashioned way
Possess user-friendly interface
It’s super easy to set up and customize
Flexible with great questions optionality
Deals with outsized information measure
Gathers client’s straightforward assessments
Wraps up numerous studies
Offers simpler survey studies to complete
Easy to deploy into other platforms
No learning curves are needed right before start using it
Have a shortcut to share surveys to Facebook and Twitter
An array of easy survey distribution options
Conversational style offers a chat-like experience
Top-notch analytics and reports
Offline data collection is undeniably incredible
Display logic saves your time by automatically asking certain relevant questions after tracking the responses.
Signup is relatively easy with 2 or 3 simple steps
Prompt replies of chat services

Cons

There are limitations in the mobile interface as compared to the desktop interface.
It needs more mobile programming functionalities
Quite inexpensive to take start with.
Absence of Artificial Intelligence to match topics, questions, respondents with the survey
Send reminders to just individual and not groups
Some of the survey options ask you to enter HTML codes to avail the services
WordPress is not seamless like other services
Allows to change colours but within the given options
Occasionally you will find some glitches while using the tool
Limited styles of questions in formatting
Not a perfect match for UX researches where you need more specific web-design feedbacks
Need to unsubscribe from email communications once you login
Lack of flexibility and difficulty to program more elegant surveys
All surveys start with some boring routine questions which gives you a feeling of being pissed off quite often
Not perfectly adaptable with MS access

Renaming is only available in Enterprise subscription
Unable to see the visual view of the survey without going from the start of the edits
Customer service replies slow sometimes
No advanced features of Email Marketing
Chat themes don’t support detailed answers given in multiple rows
Doesn’t allow you to handle tasks in bulk like copying lists etc. Limited randomization features
Limited randomization features
The drag and drop question box is buggy and not properly aligned
You may find glitches and bugs sometimes during your software use

Survey Management

Survey Builder

Response : 310 86%

Response : 176 87%

Question Types

Response : 250 79%

Response : 110 82%

Templates

Response : 80 84%

Response : 107 84%

Survey Distribution

Response : 52 79%

Response : 45 80%

Reviews Company Size

If you want to know for your business size, which survey-builder will be more suitable out of these two? Here’s help!

Small-Business
(50 or fewer emp.)

34.9%

67%

Mid-Market
(51-1000 emp.)

57.9%

53%

Enterprise
(> 1000 emp.)

25%

20%

Supported Languages

SurveySparrow possesses great flexibility in this regard. Multilingual surveys are one of the best features of SurveySparrow, which you can utilize to reach a wider audience by breaking a language barrier. Also, the audience has the flexibility to prefer the language they want to submit their answers in.

Whereas, SurveyMonkey lacks this quality as the surveys are only available in one language.

Let’s explore the languages supported by both survey-makers!

English

Chinese

German

Hindi

Spanish

Japanese

French

Turkish

Polish

Swedish

Portuguese

Dutch

Italian

Russian

Survey Unique Categories

Both SurveySparrow and SurveyMonkey are preferred and widely used survey-makers, but they both have some specialities.

Supported Devices and Platforms

Windows

Macintosh

Linux

Android

Macintosh

IOS

Android

Web-based

IOS

Web-based

Integrations

Integrations with third-party apps ease a heavy load of work you would never want to carry by yourself. Both SurveySparrow and SurveyMonkey provide integrations with different apps.

Gmail

Google Drive

HubSpot CRM

AWeber

MailChimp

Facebook Pixel

Salesforce Sales Cloud

Google Analytics

Slack

Google Sheets

WordPress

Google Tag Manager

Zapier

HubSpot

Zendesk

Intercom

Marketo

MailChimp

HootSuite

Monday.com

Piktochart

Power BI

Eventbrite

Salesforce

Microsoft Team

Slack

CleverReach

SurveySparrow Audience

Ambassador

Teams

Google Sheets

Zendesk

Google Forms

Rybbon

Trello

Stripe

Active Campaign

Zapier

Data Cracker

WordPress

Emma

Webhooks

Freshdesk

DataHero

Microsoft Teams

Drop Thought

INinbox

Wise.NET

Google Drive

Customer Support

Email or Help desk

Phone Support

Knowledge-base

Tickets

Chat

FAQs/Forum

24/7 Live Support

Knowledge-base

How-to Video guides and tutorials

24/7 Live Support

Training

Webinars

In-Person

Documentation

Webinars

Live Online training

Videos

Documentation

Live Online training

Videos

What your employees, Customer really think about you? Your customers are happy or satisfy or can be potential? Will my product successful or flop. SurveyMonkey is there to help.

SurveySparrow turn your surveys into 100% conversations and create better experience with your customer and employees.

User Rating Summary (SurveyMonkey Vs SurveySparrow)

As you know, customer reviews help you know either you should trust a product and go for it or not. So, here are some reviews of customers included about both SurveySparrow and SurveyMonkey to help you which software you should pick at first place.

SurveySparrow Reviews

Well, in terms of research and user-friendly interface, many people find it super convenient and flexible to work on.

Gary Shouldis, a Founder and CEO of 3Bug Media, got obsesses with SurveySparrow chat-style survey format and highly recommended it to get increased response rates.

SurveyMonkey Reviews

People also love SurveyMonkey to create and share the surveys and interpret the findings. So here we have included some reviews for your ease to trust. You can also use one of the SurveyMonkey alternatives if SurveyMonkey does not exactly meet your needs.

Awards (SurveySparrow vs SurveyMonkey)

SurveyMonkey

Personal Recommendation

You’ve been through all the necessary details before assessing any survey solution out of SurveyMonkey and SurveySparrow. Undeniably, you will find them both equally easy to use.

However, when it comes to easy setup and administration, you should go for opting SurveySparrow. Recurring surveys, supported languages, chat/bot, display logic, customization and editing the built-in themes are more extensive, advanced and flexible features in SurveySparrow than SurveyMonkey.

Also, the ratings and reviews of users are quite satisfactory about SurveySparrow as you can see it. Users have been preferred SurveySparrow to do business with. Even when comparing the ongoing quality of products, roadmaps and feature updates, SurveySparrow is still dominant over SurveyMonkey in this regard.

Moreover, though SurveyMonkey is cheaper than SurveySparrow in pricing, SurveySparrow has a variety of plans that are particularly useful for measuring customer sentiments and employee performance. So, suppose you want to target a mobile audience even in internet-free areas and increase your response rate by offering a chat-like experience. In that case, we will recommend you to go for SurveySparrow without any further wait!

Read more: Survey Sparrow Reviews 2021: Why It is better than Survey Monkey?

The post SurveyMonkey Vs SurveySparrow (Head to Head) Reviews – Comparison first appeared on SEO Calling.

SurveySparrow Review 2022- Features, Pricing, Pros and Cons

Fionna Kerry — Tue, 03 Aug 2021 00:44:17 +0000

Do you want to research your subject without being formal with your customers? Then SurveySparrow is the best fit to try!

By turning your surveys into a user-friendly conversation, SurveySparrow offers you a conversational interface that allows users and businesses to create and share engaging and mobile-friendly surveys. In addition, this platform helps you to provide a chat-like survey experience to your customers.

Let’s dig out more details about it.

What is SurveySparrow? How does it work?

SurveySparrow is a survey maker that designs conversational surveys for you. This cloud-based solution gives a free hand to its users for importing contacts and organizing them in lists by assigning different job titles, locations, or age. This is how simple and easy the UI of SurveySparrow makes executing your idea flow without any scuffle.

Also, you can utilize a variety of built-in templates based on multiple logic blocks to create personalized surveys for your businesses. The centralized dashboard of SurveySparrow offers you great help in this regard, develops engaging surveys just one click away. Business, Marketing, Education, Healthcare, Events are some of the ingrained template categories offered by SurveySparrow to its users.

Do you know what’s incredible in using these templates?

You can also edit themes,
Fonts,
Colors,
Theme background images,
Add another advanced styling by using CSS customization.

This platform bundles up Customer Experience and Employee Experience Tools and suggests five different Survey Categories as per your need. You can either create in-depth surveys, feedback surveys, or others, whatever you intend to conduct with SurveySparrow help.

Classic Survey
Chat Survey
NPS Survey
Offline Survey
360 Degree Survey

Using engaging techniques like rank orders, matrix questions, or drop-down functionality, you can get quick responses from the audience. In addition, you can easily send surveys to your customers at regular intervals to gauge their pulse via different channels like Email, Web Link, SMS, Embed, Social or more.

Find it interesting? Now let’s explore SurveySparrow’s advanced features that offer users great help!

SurveySparrow Review 2021

Lets discuss in detail each comparative feature of SurveySparrow.

Top SurveySparrow Features

1. Craft your own Survey Designs

SurveySparrow gives you the flexibility to design your own surveys. Several templates have been offered in the dashboard for your help. You can edit these themes as they seem appropriate and can add specifications and details by navigating an intuitive builder hassle-free.

You can also preview how your audience sees this survey and perfect it with multiple iterations beforehand. A cherry on top!

So, you are just one tap away from everything you need. Create your survey by adding creativity using emoticons, GIFs, or more. Build, Integrate, Share, and Results, this is how you can design your survey in an order with SurveySparrow.

2. Recurring Surveys

You will definitely love this feature of SurveySparrow because it saves a lot of time of yours. You can send surveys at regular intervals using this option daily, weekly, quarterly, or after any time period you want.

When you have help to automate your repetitive tasks so why waste your time? Set it up once, automate this repetition and share periodic surveys.

3. White-Labeling

SurveySparrow allows you to maintain your identity by enabling a white-labeling feature. With the help of this, you can brand your surveys by making it your own to the core.
To promote yourself, you can remove the word “SurveySparrow” from your survey URL and add your own right before going to share it.

Also, you can take the help of CSS customization and Custom Email to personalize your surveys by having your brand’s logo, images, labels, or every other thing your brand follows styled on your surveys.

4. Report-Savvy Dashboard

You can unravel your entire success story by having insightful reports, and SurveySparrow offers you these advanced report filters.

Surveysparrow does for you because every time a respondent gets done with the survey, this platform stores that response, analyzes it, cross-tabulates it, and sorts it out. You don’t even need to check your dashboard as an instant notification will be dropped in your email when a person completes the survey once.

You can also get an offline copy of these real-time reports in a PDF format, or shareable SPSS reports with statistical analysis. So, get rich insights with SurveySparrow!

5. Website Chatbot

If you want to give control to your user, then Chatbot is your call. Chatbot makes your survey more like conservation, which keeps your respondent from answering the questions one by one. This thing delivers a chat-like experience making things accessible, informal, and untroubled.

You’re allowed to configure this Chatbot as you want it to, and here we go to an automated performant mode!

6. Mobile-first Surveys

Through SurveySparrow, you can now send mobile-friendly surveys to your customers. This service gives a convenient choice to respondents to record their feedbacks, anywhere and anytime.

7. API, Webhook, and Integrations

With API, SurveySparrow extends your capabilities where you can integrate your business and automate the entire ecosystem.

Webhooks pass your survey data to third-parties by offering secure communication. And there is an array of direct integrations offered by SurveySparrow to connect and organize tasks.

8. Offline Data Collection

SurverySparrow also offers outstanding remote data collection by providing Offline Survey App.
So, don’t panic if you want to collect feedback from remote places with internet unavailability. SurveySparrow supports all ecosystems by serving as an ideal kiosk.

9. Display Logic

Display Logic is an advanced feature that filters out the responses, track them with previous questions, and proceed with other relevant questions by itself in Chatbot.
You can also freely set a number of different conditions to order this feature skip certain questions.

10. NPS and 360 Assessments

NPS Word Cloud and surveys give you an in-depth view and analysis of customer’s sentiments. You can measure a customer’s emotions with just a single question and can drive loyalty programs for customers.

The other remarkable feature is 360 Assessment. It assists you in developing plans by evaluating the performance of employees. This way, you can create an individual report for each employee’s performance and help him see where he is lacking.

11. Automation and Workflows

You can extend your capabilities by creating efficient workflows, and SurveySparrow helps you doing this by offering automation. Webhooks, Integrations, APIs, Recurring Surveys are some of the features that help automate the tasks.

12. Data Security

Your data will be kept secure and protected anyway by SurveySparrow. So don’t sweat it!

SurveySparrow provides encrypted online surveys by using SSL. It also allows you to establish safe and secure connections with customers by protecting your domain from online threats or malware. Furthermore, with IP Whitelisting, it allows users with trusted sources, locations, and networks to access your survey and enables an easy Single Sign-On.

You can also protect your surveys with a password on your behalf to get fully satisfied!

13. Audience Management

With the friendly UI of SurveySparrow, you can import contacts from different sources at one go, create customized lists to group contacts or respondents, control accessibility by using teams and folders, and easily manage your audience without putting much effort into it.

14. Payment Acceptance

Integrated with Stripe, SurveySparrow helps you collect payments from respondents safely and manages orders for you. This way, another issue of payment collection is resolved!

15. Sub-accounts and Multiple languages

Do you want to run all projects within one account? It’s possible with SurveySparrow. You can now manage different survey projects by creating sub-accounts within your SurveySparrow parent account.

Also, SurveySparrow allows you to break the language barrier by offering Multilingual Surveys. With these surveys, you can research and collect data from all over the world in any language by reaching out a wider audience. This feature translates your surveys according to your own language chosen from dropdown. As well as, your audience has the flexibility to submit their responses by selecting their language preference.

16. Auto Score

SurveySparrow doesn’t just run your surveys but also tests and quizzes for you. SurveySparrow Quiz Maker automatically scores the test or quiz answers, thus save your a lot of effort and time. Moreover, it displays a personalized and customized “thank you page” in the end.

SurveySparrow Plans and Pricing

In order to have the best and productive experience, you need to go for the right plan that perfectly fits your required criteria.

For using SurveySparrow, there is a 14-day free trial to first see, use and understand how it can serve you. Then, a list of paid plans that SurveySparrow offers to help people and grow businesses without takeover struggle or repetitive attempts.

Here, we have 4 different Plan Categories to select an appropriate plan with useful benefits for you. So, let’s explore each one by one!

1. Personal Plans Category

Here we have Premium, Basic and Free, 3 different basic plans, each with unique functionalities. So, a help for you is given below to go informed choice.

2. Business Plans Category

Here we have Premium, Basic and Free, 3 different basic plans, each with unique functionalities. So, a help for you is given below to go informed choice.

3. NPS Plans Category

NPS plans category will prove helpful when you want to conduct an in-depth analysis of your customers’ sentiments. There are 4 sub-categories inside this plan group: NPS Free, NPS Basic, NPS Premium, and NPS Enterprise. Explore all and see which fits best for you!

4. 360 Assessments

360 Assessments assist you in creating development programs for evaluating employee’s performance and making reports. Have a look!

Add-Ons

Despite having all needed features included in all categories, you can still add additional features as you want. But remember, it will cost you extra for sure!

SurveySparrow Pros and Cons (Review)

SurveySparrow is an effective system of feedback and survey management. It helps you develop and distribute surveys, quizzes, or tests that prompt authentic responses and comments from the audience. But when there’s a pro, there exists a con too.

So, let’s explore what benefits SurveySparrow can serve you and where using it sucks.

SurveySparrow Pros

SurveySparrow offers inexpensive plans to new users with great flexibility.
The mobile application makes it easy to send and complete surveys fast.
The way it turns surveys into conversations is incredible.
It has a very user-friendly interface without time-consuming patterns.
SurveySparrow built-in templates wrap up a lot of studies.
Its email alerts keep you updated with every completion and saves your time.
Surveys can be easily distributed and shared via a wide range of options.
You can add a lot of add-ons to connect them with other online services.
Change default language and translation makes it easy your way to talk to your audience effectively.
The free hand to create different and customized web links for your single survey is exceptional.
Having separate sub-accounts within a parent account makes it easy for you to run different tasks untimely.
It provides data with customized views and filters.
You’ll definitely love editing the built-in themes according to your will.
Offline data collection is wholesome to users who are intended to collect data from internet-free areas.

SurveySparrow Cons

SurveySparrow lacks email marketing features, but we hope it’ll add some soon.
The drag and drop question box feature seems buggy and not accurately aligned.
Chat-only customer support takes a lot of time to get small things done.
You have to upgrade yourself to a premium user to enjoy access to other complex features.
Webhooks quite often make you feel troubled while connecting with AWS public gateway.
SurveySparrow chat theme doesn’t support longer answers with multiple rows.
It doesn’t allow you to handle bulk loads like copying lists etc.
24/7 active customer support is just a myth for users as the team replies late and slow to queries.
You will find limitations in design functionalities if you want to customize your surveys in more advance ways.

Conclusion

SurveySparrow allows creating productive work environments and product surveys that inspire development, growth, and increased productivity. Though you may find some trouble in using some of its complex features, but the maintenance keeps going on.

So, start using SurveySparrow today, and you will not regret working with it, definitely!

The post SurveySparrow Review 2022- Features, Pricing, Pros and Cons first appeared on SEO Calling.